AI customer support

AI customer support that knows when to hand over to a human

Most support questions are the same twenty questions. Revorex.ai answers those instantly from your own documents, and when a conversation needs judgment it hands it to your team half-solved, with the context already written up.

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Answers from your documents

Trained on your website, FAQs, catalog and uploaded files, so replies match your actual policies.

Handover with context

Your agent receives a summary, the customer’s sentiment and a suggested reply instead of a blank thread.

Team Inbox

Escalated chats are routed to the right team members, who can claim, reply, resolve or return the chat to the AI.

Learns from your team

Answers your team gives during a handover can become part of the knowledge base automatically.

Stop answering the same question twice

Order status, delivery times, return rules, opening hours: these questions arrive all day. An AI that has read your policies answers them in seconds, in the customer’s own language, at any hour. Revorex.ai supports nine languages out of the box, including Arabic and Urdu.

A clean handover, not a dead end

When a customer asks for a person, is frustrated, or raises something outside your rules, the AI stops answering. The conversation moves to your Team Inbox, routed by the specialisations you define, with a summary and a suggested reply. While a conversation is escalated the AI stays quiet, so your agent and the AI never talk over each other.

Your agent replies from the dashboard. On connected channels such as WhatsApp, Messenger and Instagram the reply is delivered back to the customer there, and on your website it appears in the chat.

Support that can also sell

Because support and sales run on one account and one memory, a support chat can still turn into an order or a qualified lead. You can run the AI in support mode, sales mode or both, and switch any time from the dashboard.

Set up AI support in four steps

  1. 1

    Add your knowledge

    Paste your website address and upload documents or an exported chat history.

  2. 2

    Define when to escalate

    Pick the triggers that send a conversation to your team and who should receive it.

  3. 3

    Install on your channels

    Add the website widget with one script tag and connect your messaging channels.

  4. 4

    Review and improve

    Read the conversations, correct answers, and let the corrections improve future replies.

Frequently asked questions

Will the AI replace my support team?
No. It handles repetitive questions and first responses. Your team keeps the sensitive, complex and high-value conversations and receives better-prepared handovers.
What happens if the AI does not know the answer?
It escalates to your team with the context so far instead of guessing.
Which languages does it support?
Nine languages out of the box: English, Arabic, French, German, Spanish, Japanese, Chinese, Hindi and Urdu.
Can I see what the AI said?
Yes. Every conversation is stored in the dashboard, so you can review what was said and correct anything.
Is my data shared with other businesses?
No. Each business’s conversations, leads and knowledge are isolated from every other business on the platform.

See current plans on the pricing page, or read the full FAQ.

Related

Your next opportunity may already be on your website

Start the conversation before they leave.

Give every visitor an immediate path to an answer, appointment, qualified lead, or human handoff.

14-day free trialNo card requiredCancel anytime