Refund, Cancellation & Service Delivery Policy

Service delivery (there is nothing to ship)

Revorex.ai is a digital service. Nothing is physically shipped, so there are no shipping charges or delivery delays, whether you are in Pakistan or anywhere else in the world.

Your 14-day free trial starts as soon as you create your account - no card is needed. A paid plan is activated within minutes of your payment being confirmed. Enterprise and custom plans start on the date agreed in writing with our team.

Cancelling your plan

You can cancel a paid plan at any time from Billing > Subscription > Cancel subscription in your dashboard. If you cannot sign in, email us and we will help.

Cancelling stops future renewals straight away. You keep your plan until the end of the period you have already paid for. The one exception is when the AI message quota for the current period has already been used up - in that case the plan ends immediately.

You can cancel the free trial at any time before it ends and you will not be charged. To avoid being charged for the next period of a paid plan, cancel before your renewal date. Nothing is refunded for the unused part of a period, apart from the cases listed under Refunds below.

Refunds

We refund the following:

• A duplicate charge, or a charge for the wrong amount.
• A charge taken after you cancelled correctly, before your renewal date.
• Your first annual payment, if you ask within 7 days of paying and have not used the AI messages included in the plan.
• A plan that does not work as we described it, if you tell us within 7 days of the payment and we are unable to fix the problem.

What is not refundable

• AI messages that have already been used, including additional AI message blocks once any of the block has been used.
• The part of a monthly or annual period that has already passed.
• Renewals you did not cancel before the renewal date.
• Requests made more than 7 days after the payment, unless the charge was a duplicate or the wrong amount.

If you are not satisfied with the service

Tell us within 7 days of the payment what is not working and what you expected. We will try to fix it first. If the service does not work as we described it and we cannot fix it, you are entitled to a refund as described above.

How to ask for a refund, and how long it takes

Email asad@revorex.ai with the email address of your account, the date and amount of the charge, and the reason. We reply within 2 business days.

If your refund is approved, it is sent to the original payment method within 7 to 10 business days. Your bank or card provider may take a little longer to show it.

Exchanges (changing plan)

You can move to a different plan at any time from Billing in your dashboard. The price and when the change takes effect are shown before you confirm it.

Prices and currency

Prices are shown in US dollars (USD) and exclude tax. Customers in Pakistan pay the equivalent amount in Pakistani rupees (PKR). A refund is returned in the same currency that was paid.

Questions about this policy

See our Contact Us page for how to reach us and how we handle complaints, or read our Terms & Conditions.